Terms of Service

Acceptable Use

• No illegal, abusive, or spam activity.
• No security testing or scraping without written permission.
• Use integrations (WhatsApp, email, CRM, n8n) only as their terms allow.

Accounts & Access

• Keep account details accurate and credentials secure.
• You’re responsible for all activity under your account.
• Let us know promptly if you suspect unauthorized access.

Data & Privacy

• You own your data; we process it per our Privacy Policy.
• Only send data you have rights or consent to share.
• Don’t send sensitive data unless we’ve agreed in writing.

Integrations & Third Parties

• Third-party tools have their own terms; you must follow them.
• Availability of an integration may change.

Fees

• Pricing, billing cycles, and taxes follow your order or plan.
• Fees are non-refundable unless stated otherwise in writing.

Service Changes & Availability

• Service is provided “as is” and “as available.”
• We may update, suspend, or discontinue features.
• No uptime guarantee unless covered by a separate SLA.

Disclaimers & Limits

• No indirect or consequential damages.
• Liability is capped to fees paid in the last 12 months.
• Service is provided without warranties except where required by law.

Suspension & Termination

• We may suspend or terminate for breach or risk to the service.
• You may stop using the service at any time.
• After termination, access may end; request exports promptly.

Intellectual Property / Ownership

• Replyo and its platform, software, and branding are owned by Replyo.
• You’re granted a limited, non-exclusive, non-transferable right to use the service during your subscription.
• You retain ownership of your own data and content.

Customer Responsibilities & Meta Compliance

• You must comply with Meta’s Platform Terms, the WhatsApp Business Messaging Policy, and the Instagram Platform Policy.
• This includes obtaining any required user consent before messaging.
• You’re responsible for the lawful basis of any data you send through Replyo.

Indemnification

You agree to indemnify and hold Replyo harmless from claims arising out of your misuse of the service, violation of these terms, or violation of third-party (including Meta) policies or law.

Severability

If any provision is found unenforceable, the rest of the terms remain in effect.

Assignment

You may not assign this agreement without Replyo’s consent. Replyo may assign it in connection with a merger, acquisition, or sale of assets.

Entire Agreement

These terms (plus any order form/plan and the Privacy Policy) constitute the entire agreement and supersede prior discussions.

Force Majeure

Neither party is liable for failures caused by events beyond reasonable control (e.g. outages of Meta or other third-party platforms, internet failures, natural events).

Governing Law

These terms are governed by applicable Serbian law, with courts in Belgrade as venue, unless a different jurisdiction is stated in your order.

Changes to These Terms

We may update these terms. We’ll post the new date above, and continued use means you accept the changes.